1. Description of Service
Proveo ("the Service") is a visual proof platform for service businesses. Proveo enables users to upload before-and-after photos, generate branded comparison images, host public portfolio pages, capture leads from potential customers, and utilize AI-powered features for photo analysis and content generation. The Service is operated by Proveo and accessible at proveohq.com.
2. Consent and Acceptance
By creating an account on Proveo, you agree to these Terms of Service and our Privacy Policy. Your acceptance is recorded with a version identifier and timestamp at the time of signup. These Terms were last updated on April 5, 2026 (version 1.1). By continuing to use Proveo after updates, you accept the revised terms. You may view and export your consent records at any time from your Settings page.
3. Account Responsibilities
- You must provide accurate and complete information when creating your account.
- You are responsible for maintaining the security of your account credentials.
- You must notify us immediately if you become aware of any unauthorized access to your account.
- You are responsible for all activity that occurs under your account.
- You must be at least 18 years old to use the Service.
4. Acceptable Use
You agree not to use the Service to:
- Upload, share, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
- Upload photos or content that you do not own or do not have the right to use.
- Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
- Spam, solicit, or send unsolicited communications through the platform's lead capture features.
- Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems.
- Use automated scripts, bots, or scrapers to access or interact with the Service without our written permission.
- Interfere with or disrupt the integrity or performance of the Service.
- Upload content depicting illegal activity or content that violates any applicable law or regulation.
5. Subscription Terms
- Proveo offers free and paid subscription tiers (Pro at $12/month and Business at $25/month).
- New accounts receive a 14-day free trial with full Business-tier access. No credit card is required for the trial.
- If you do not upgrade before your trial ends, your account will automatically revert to the free (Starter) tier. You will not be charged.
- Paid subscriptions are billed monthly via Stripe. By subscribing, you authorize recurring charges to your payment method.
- You may cancel your subscription at any time through the Manage Billing section in Settings. Cancellation takes effect at the end of your current billing period.
- We do not provide refunds for partial months of service. If you cancel mid-cycle, you will retain access to paid features until the end of your billing period.
- We reserve the right to change subscription pricing with 30 days' notice. Existing subscribers will be notified before any price changes take effect.
6. Content Ownership
- You retain full ownership of all photos and content you upload to Proveo.
- By uploading content, you grant Proveo a non-exclusive, worldwide, royalty-free license to process, transform, display, and distribute your content as necessary to provide the Service — including generating composite images, hosting your portfolio, and powering AI features.
- This license terminates when you delete your content or your account.
- Proveo does not claim ownership of your content and will not sell, license, or share your photos with third parties except as required to operate the Service.
- Comparisons generated on the free tier include a Proveo watermark. Pro and Business tiers allow removal of this watermark.
7. Service Availability
The Service is provided "as is" and "as available." We do not guarantee uninterrupted, error-free, or secure access to the Service. We may modify, suspend, or discontinue any part of the Service at any time. We are not liable for any downtime, data loss, or service interruptions.
8. AI-Powered Features
Certain features of the Service use artificial intelligence (via OpenAI) to analyze photos, generate captions, detect before/after states, and transcribe voice input. AI-generated output may not always be accurate. You are responsible for reviewing and editing AI-generated content before publishing or sharing it.
9. Platform Role
Proveo is a platform that helps service businesses showcase their work and connect with potential customers. Proveo is not a party to any agreement, transaction, or service performed between businesses and their customers. Specifically, Proveo does not:
- Guarantee the quality of any contractor's work.
- Verify the accuracy of business information beyond what is self-reported.
- Mediate disputes between contractors and customers.
- Provide insurance or warranty for services performed.
- Guarantee that leads will result in jobs.
- Screen or background-check contractors.
10. Lead & Quote Disclaimer
Proveo provides a lead capture and communication tool. The accuracy of information submitted through quote forms is the responsibility of the person submitting it. Proveo does not verify lead authenticity. Contractors are responsible for vetting their own customers and leads.
11. User-Generated Content
Contractors are solely responsible for the accuracy of their business information and content, including business name, phone number, trade category, service area, business hours, before/after photos, and profile text. Proveo does not edit, verify, or endorse this content.
12. Limitation of Liability
Proveo is provided "as is." To the maximum extent permitted by law, Proveo and Couranr LLC shall not be liable for:
- Lost leads or missed communications.
- Inaccurate business information displayed on the platform.
- Disputes between contractors and customers.
- Revenue or business losses related to downtime or bugs.
- Damages arising from use of before/after images.
13. Indemnification
- Their use of the platform.
- Their interactions with leads or customers.
- The content they upload.
- The services they provide.
14. Termination
We reserve the right to suspend or terminate your account at any time if you violate these Terms. Upon termination, your access will cease immediately. You may delete your own account at any time from the Settings page.
15. Governing Law
These Terms shall be governed by the laws of the Commonwealth of Virginia, United States of America. Any disputes shall be resolved in the state or federal courts located in Virginia.
16. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated terms on this page. Your continued use of the Service constitutes acceptance of the updated Terms.