Last updated: July 9, 2026
Proveo ("the Service") is an operating layer for service businesses operated by Couranr LLC: booking, quotes, agreements, invoicing and payments, before-and-after visual proof, portfolio hosting, lead capture, and customer communications. AI-powered features assist with photo analysis, voice transcription, and content drafting. The Service is accessible at proveohq.com.
By creating an account on Proveo, you agree to these Terms of Service and our Privacy Policy. Your acceptance is recorded with a version identifier and timestamp at the time of signup. These Terms were last updated on July 9, 2026 (version 1.3). By continuing to use Proveo after updates, you accept the revised terms. You may view and export your consent records at any time from your Settings page.
You agree not to use the Service to:
The Service is provided "as is" and "as available." We do not guarantee uninterrupted, error-free, or secure access to the Service. We may modify, suspend, or discontinue any part of the Service at any time. We are not liable for any downtime, data loss, or service interruptions.
Certain features of the Service use artificial intelligence to analyze photos, generate captions, detect before/after states, generate enhancement hints, and transcribe voice input. These features are powered by OpenAI (GPT-4o and Whisper), Anthropic (Claude) for select assistant and drafting features, and Cloudinary's image enhancement pipeline. AI-generated output may not always be accurate. You are responsible for reviewing and editing AI-generated content before publishing or sharing it, and you remain the owner of any text or images you publish through Proveo.
Proveo is a platform that helps service businesses showcase their work and connect with potential customers. Proveo is not a party to any agreement, transaction, or service performed between businesses and their customers. Specifically, Proveo does not:
Proveo provides a lead capture and communication tool. The accuracy of information submitted through quote forms is the responsibility of the person submitting it. Proveo does not verify lead authenticity. Contractors are responsible for vetting their own customers and leads.
Proveo's review-request, lifecycle, and notification features send emails and push notifications to your customers at your direction and on your behalf. For every message sent through these features, you are the sender. You agree that:
Contractors are solely responsible for the accuracy of their business information and content, including business name, phone number, trade category, service area, business hours, before/after photos, and profile text. Proveo does not edit, verify, or endorse this content.
Proveo is provided "as is." To the maximum extent permitted by law, Proveo and Couranr LLC shall not be liable for:
To the maximum extent permitted by law, the total aggregate liability of Proveo and Couranr LLC arising out of or relating to the Terms or the Service — regardless of the theory of liability — will not exceed the greater of (a) the amounts you paid to Proveo in the twelve (12) months before the event giving rise to the claim and (b) one hundred US dollars (US$100). Nothing in this section limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or willful misconduct, or a consumer’s non-waivable statutory rights.
Proveo's agreement flow lets you send service-agreement documents to customers and collect their click-through acknowledgment. By using this feature, you agree that:
Business-tier users who enable payments onboard to Stripe Connect to receive money from their customers. By using this feature, you agree that:
All payment processing on Proveo is performed by Stripe. Proveo is not a bank, money-services business, or money transmitter, and Proveo does not receive, hold, or transmit your funds or your customers' funds. When your customer pays an invoice or deposit, the funds are processed by Stripe and settled to your Stripe connected account; payment to Stripe and your connected account constitutes payment to you. You acknowledge that:
If you invite collaborators to your workspace, you agree that:
The Verified Authentic badge on a comparison is an automatically-computed signal — not a human certification — and attests only to the consistency of the capture signals (EXIF, device, geolocation, and SHA-256 content hash) that Proveo collected at upload time. By using Proveo, you agree that:
Proveo provides tools to request, collect, and display customer reviews and testimonials. These tools exist to surface honest feedback, and both Proveo and you are subject to laws that prohibit fake or manipulated reviews — including the US FTC's Rule on Consumer Reviews and Testimonials (16 CFR Part 465), Canada's Competition Act, and consumer-protection laws in Mexico and Brazil. By using Proveo's review features, you agree that:
Proveo's own commitments: we do not sell review placement or ranking; no subscription tier changes how reviews or the Verified Authentic badge are evaluated; and our AI features will not write customer reviews or testimonials.
You retain ownership of the photos, text, voice clips, business information, and other content you submit to Proveo ("Your Content"). You grant Proveo a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, modify (for resizing, composite generation, image-enhancement and similar processing), display, distribute and transmit Your Content solely as necessary to provide the Service. You represent and warrant that (i) you own or have all necessary rights to Your Content, including the right to grant the licence above, (ii) Your Content does not violate any third-party right, including copyright, trademark, right of publicity, privacy, or contractual obligation, (iii) any identifiable person depicted in a photo has given you consent appropriate to the use, and (iv) you have a written customer agreement or equivalent permission to publish a customer's property in a portfolio. AI-generated outputs (captions, detected before/after, composite arrangements) are made available to you on an "as is" basis; Proveo does not warrant that AI outputs are free from third-party rights and does not provide IP indemnification for AI outputs at the current pricing tiers. You will defend, indemnify and hold harmless Proveo, Couranr LLC, and our subprocessors from and against any third-party claim arising out of Your Content or your breach of this Section.
Proveo does not perform facial recognition and does not extract or store biometric identifiers (such as face geometry or voiceprints) from the photos or audio you upload, and you may not use Proveo in combination with any tool that does so to identify individuals. Where an identifiable person appears in a photo you upload, you confirm you have that person's consent — or another lawful basis available to you — to photograph them and publish the photo, including any consent required by biometric-privacy laws in your jurisdiction.
When you publish a composite, enhanced photo, or AI-generated caption through Proveo, you are acting as a deployer of AI under Article 50 of the EU AI Act (Regulation (EU) 2024/1689). You agree that, where any AI-assisted image could reasonably be mistaken for an unmodified photograph of work performed, you will clearly disclose to your audience that the image is AI-assisted (the Service provides UI tools to do this). You also agree not to misrepresent AI-generated captions as your own first-person testimony, certifications, or credentials.
You may not upload, generate, share, or publish non-consensual intimate imagery (NCII), including content created or altered by AI. We comply with the US Take It Down Act (Pub. L. 119-12). Valid take-down notices for NCII may be sent to ncii@proveohq.com. We remove identified content and notify the user who posted it within 48 hours of receiving a valid notice. Knowingly submitting a false NCII notice may result in civil and criminal liability.
Under Articles 16 and 17 of the EU Digital Services Act (Regulation (EU) 2022/2065), any person can notify us of content they consider illegal under EU or national law. Submit notices to dsa@proveohq.com with the URL, an explanation of why the content is alleged to be illegal, the notifier's identity (or a clearly identified pseudonym for sensitive cases), and a good-faith statement. We will acknowledge the notice, act on it without undue delay, and inform the user whose content is affected, including a statement of reasons for any removal or restriction. Couranr LLC is a small enterprise within the meaning of DSA Article 19; certain Articles 20–28 obligations applicable only to larger online platforms do not apply at present.
The Service is intended for adults using Proveo in a business capacity. You represent that you are at least 18 years old (16 if you are a resident of a EU member state where the digital-services age of consent is lower), that you have the legal capacity to enter into the Terms, and that, if you are using Proveo on behalf of an entity, you have authority to bind that entity. Proveo is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or under 16 in the EU).
You represent that you are not located in, ordinarily resident in, or accessing the Service from any country or region subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine), and that you are not on the US OFAC Specially Designated Nationals (SDN) List, the Sectoral Sanctions Identifications List, the EU Consolidated List, the UK OFSI Consolidated List, or any other denied-party list. You agree not to use, export, re-export, or transfer the Service in violation of US export-control laws (15 CFR Parts 730–774) or any other applicable export-control or sanctions law. We may suspend or terminate your account immediately upon learning of a violation of this section.
Except for claims that may be brought in small-claims court, you and Proveo agree that any dispute, claim or controversy arising out of or relating to the Terms or your use of the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, with the seat of arbitration in Virginia, United States. You and Proveo waive any right to bring or participate in a class action, class-wide arbitration, private attorney general action, or representative proceeding. If 25 or more substantially similar individual arbitration demands are filed against Proveo within a 60-day window, the parties agree to apply the AAA Mass Arbitration Supplementary Rules (or JAMS Mass Arbitration Procedures, as applicable) and to use bellwether selection so that fees do not escalate disproportionately. You have a right to opt out of this arbitration agreement within 30 days of first acceptance of the Terms by emailing legal@proveohq.com with your account email and an unambiguous statement that you wish to opt out; opting out does not affect any other part of the Terms. This Section does not limit any consumer right that cannot be waived under applicable law (including the California consumer-arbitration protections of Code of Civil Procedure §1281.97 and SB 82).
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, pandemics, governmental orders, war or armed conflict, cyber-attacks, internet or telecommunications outages, failure of cloud-infrastructure or AI providers (including Supabase, Stripe, Cloudinary, OpenAI, Anthropic, Resend, and Vercel), or supply-chain disruption. The affected party will use commercially reasonable efforts to resume performance as soon as practicable.
Our refund and cancellation rules — including the prorated annual-refund window, the EU/UK 14-day right of withdrawal, and the in-app cancellation flow — are set out in the Refund & Cancellation Policy, which is incorporated into the Terms by reference.
We reserve the right to suspend or terminate your account at any time if you violate these Terms, fail to remediate abuse, or remain delinquent on payment. Upon termination, your access will cease immediately. You may delete your own account at any time from the Settings page. Termination does not relieve you of invoices you have sent or obligations to your customers.
The Service is offered to businesses. If you are in one of the countries below, the following additional terms apply to you and prevail over anything inconsistent in the rest of the Terms.
These Terms are available in French, and for users in Québec the Service and these Terms are presented in French by default; you may choose to use the English version after the French version has been made available to you. Les présentes conditions sont disponibles en français ; au Québec, la version française vous est présentée par défaut. You acknowledge that Proveo is operated from the United States and your data is processed there (see the Privacy Policy, including its Canada section). If you provide a GST/HST registration number, you confirm it is valid and current. Messages you send to Canadian recipients through Proveo are subject to CASL — see Customer Communications & Consent.
These Terms are available in Spanish, and the Spanish version applies to users in Mexico. Our aviso de privacidad under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares identifies Couranr LLC as the responsable and is available from the Privacy Policy. For subscriptions billed in Mexican pesos: before any recurring charge we disclose its amount, frequency, and billing date and obtain your express consent; a renewal notice is sent at least five (5) business days before each automatic renewal; and you may cancel immediately, at any time, from your billing settings without penalty.
These terms apply when signups are open in Brazil. These Terms are available in Portuguese, and the Portuguese version applies to users in Brazil. The supplier is Couranr LLC (contact details in Contact Us). If you subscribe from Brazil, you may withdraw from a new paid subscription within seven (7) days for a full refund (see the Refund & Cancellation Policy). Our processing of personal data of individuals in Brazil is described in the Privacy Policy's LGPD section. Prices shown may become subject to Brazilian consumption taxes (CBS/IBS) as the 2026–2033 tax reform phases in; any tax added will be shown at checkout.
The Service is designed and offered for business use. Nothing in the Terms deprives you of mandatory protections that the law of your place of residence grants you and that cannot be waived by contract.
These Terms shall be governed by the laws of the Commonwealth of Virginia, United States of America. Any disputes shall be resolved in the state or federal courts located in Virginia.
We may update these Terms from time to time. We will notify you of material changes by posting the updated terms on this page and, where appropriate, in-product. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
If you have questions about these Terms, contact us at hello@proveohq.com.