Privacy Policy

Last updated: April 5, 2026

1. What Data We Collect

When you use Proveo, we collect the following information:

  • Account information: email address, name, phone number, and business name provided during signup.
  • Photos: before and after images you upload to create comparisons.
  • Location text: optional location descriptions you add to comparisons.
  • Payment information: billing details processed securely by Stripe. We do not store your credit card number.
  • Usage data: comparison view counts, feature usage, and general analytics to improve the service.
  • Lead data: name, phone, email, and messages submitted by visitors through your portfolio or comparison pages.

2. How We Use Your Data

  • To provide and operate the Proveo platform, including generating comparison images.
  • To power AI features such as auto-detection of before/after photos, photo enhancement, caption generation, and voice transcription.
  • To send transactional emails including lead notifications, review requests, and account-related communications.
  • To display your comparisons on your public portfolio page (if enabled by you).
  • To process subscription payments and manage your billing.
  • To track analytics such as comparison views and lead conversion rates.

3. Product Analytics

Proveo tracks product usage events — such as comparisons created, features used, and signups — to understand how the platform is used. We do not track the content of your photos, messages, or personal communications. Analytics data is not shared with third-party advertising services.

4. Lead Data Sharing

When a consumer submits a quote request through a portfolio page or comparison page, their name, phone number, email, and message are shared with the contractor they contacted. This data is stored in Proveo's database and visible to the contractor through their dashboard. Contractors are responsible for how they use and protect this information.

5. Third-Party Services

We share data with the following third-party services as necessary to operate Proveo:

  • Supabase: database hosting, user authentication, and file storage.
  • Stripe: payment processing for subscriptions. Stripe receives your billing information and is PCI DSS compliant.
  • Cloudinary: image processing and composite generation.
  • OpenAI: AI-powered features including before/after detection, photo enhancement, and caption generation.
  • Resend: transactional email delivery for lead notifications and review requests.
  • Vercel: application hosting and edge network delivery.
  • Sentry: error monitoring and performance tracking.

6. Third-Party Processing

Lead notification emails are sent via Resend. Push notifications are delivered via web push when supported. Payment processing is handled by Stripe. Your photos are processed by Cloudinary to generate comparison images. AI features are powered by OpenAI.

7. Photo Data

Photos you upload are stored in cloud storage (Supabase Storage) and are used to generate comparison images via Cloudinary. If you enable your public portfolio, your comparisons will be publicly accessible. You can delete individual comparisons or your entire account at any time.

8. Email Preferences

Proveo sends product notifications (lead alerts, review requests) and marketing emails. Both can be managed in your Settings or via unsubscribe links. Billing emails are always sent and cannot be opted out of.

9. Cookies

Proveo uses essential cookies only: Supabase session cookies and a locale preference cookie. We do not use third-party tracking or advertising cookies.

10. Data Retention

Your data is stored as long as your account is active. Deleted comparisons and accounts are permanently removed. Backups may retain data for up to 30 days.

11. Data Export & Account Deletion

You can download all your data from the Settings page. You can delete your account and all associated data at any time. Deletion is immediate and irreversible.

12. Your Rights (GDPR)

If you are in the EU/EEA, you have the following rights:

  • Right to access: request a copy of your personal data.
  • Right to rectification: correct inaccurate data via Settings or contact us.
  • Right to erasure: delete your account and all data from Settings.
  • Right to data portability: export your data in JSON format.
  • Right to object: object to processing of your data for specific purposes.

To exercise these rights, contact us at hello@proveohq.com.

13. Security

We use industry-standard security: TLS/SSL encryption, Supabase Auth, Row Level Security, and PCI-compliant payments via Stripe. No method of transmission is 100% secure.

14. Changes to This Policy

We may update this policy from time to time. Continued use of Proveo after changes constitutes acceptance.

15. Contact Us

If you have questions about this privacy policy, contact us at hello@proveohq.com.